Shipping policy

Last updated: 3 October 2026

Shipping rates

  • Australia: flat rate $9.95 AUD per order
  • International: flat rate $19.95 AUD per order

All prices and shipping fees are in Australian dollars (AUD). If you pay in another currency, your bank or card provider will convert the amount.

Processing and delivery times

Orders are processed within 1 to 3 business days. Your order is dispatched from our fulfilment partner's warehouse overseas, and delivery takes approximately 20 days from dispatch. If you order more than one item, they may arrive in separate parcels on different days. Delivery times are estimates, not guarantees, and can be longer during the busy Christmas period or if a parcel is held by customs.

Ordering for Christmas

To give your order the best chance of arriving before Christmas, we recommend ordering by 20 November. Orders placed after this date may arrive after Christmas.

Tracking

When your order is dispatched, we'll email you a shipping confirmation, including a tracking number where one is available.

International orders

We currently ship to Australia, New Zealand, the United States, Canada, Japan, South Korea, Singapore, Hong Kong, Malaysia, the United Arab Emirates, Israel, Switzerland, Norway and much of Europe (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain and Sweden). The countries available at checkout are always up to date. We are not currently able to ship to the United Kingdom.

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping fees. Delivery times to some countries may be longer than 20 days.

Address details

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible and we'll try to update it before your order is dispatched.

Lost or delayed parcels

If your order hasn't arrived within 30 days of dispatch, or tracking shows no movement for an extended period, please contact us with your order number and we'll look into it for you.

Contact

Questions about your delivery? Email us at nanasglowofficial@gmail.com.

For returns, please see our Refund Policy.