Privacy policy

Last updated: 3 October 2026

Nana's Glow ("we", "us" or "our") operates nanasglowtree.com. This Privacy Policy explains how we collect, use and disclose your personal information when you visit our store, make a purchase or contact us. Our store is powered by Shopify.

Personal information we collect

  • Contact details: your name, billing and shipping address, phone number and email address.
  • Order information: the products you view, add to your cart or purchase, and your order, return and refund history.
  • Payment information: payment details are processed securely by our payment providers. We do not store your full card details.
  • Communications: information you include when you contact us or leave a review.
  • Device and usage information: your IP address, browser and device type, and how you interact with our store, collected through cookies and similar technologies.

How we use your personal information

  • To process and deliver your orders, including passing your shipping details to our fulfilment and delivery partners.
  • To communicate with you about your orders and respond to your questions.
  • To send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.
  • To improve our store and show relevant advertising.
  • To prevent fraud, keep our store secure and comply with our legal obligations.

Who we share it with

We share personal information only as needed to run our store, including with Shopify, payment providers, our fulfilment partner and delivery carriers, review and email service providers, and advertising and analytics partners. Some of these providers are located outside Australia, so your information may be stored or processed overseas. We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our store in order to provide and improve its services. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights through the Shopify Privacy Portal.

Cookies

We use cookies to keep our store working, remember your cart and preferences, and understand how our store is used. You can control cookies through your browser settings, but some features may not work without them.

Your rights

You can ask to access or correct the personal information we hold about you, or ask us to delete it, subject to our legal obligations. Depending on where you live, you may have additional rights. To make a request, please contact us. We may need to verify your identity before acting on a request.

Security and retention

We take reasonable steps to protect your personal information, although no method of transmission or storage is completely secure. We keep personal information only as long as needed for the purposes described in this policy or as required by law.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au) or the data protection authority where you live.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

Contact

For any privacy questions or requests, email us at nanasglowofficial@gmail.com or use our Contact page.